h55 Privacy Policy – How We Protect Your Data

01 Who We Are and Scope of This Policy

This Privacy Policy applies to all services offered under the h55 brand at h55.bar. When we say "h55", "we", "us" or "our", we are referring to the h55 platform and its operations. When we say "you" or "your", we mean any person who visits, registers or uses h55 — including all Pakistan players accessing the platform.

This policy covers all data collection and processing activities connected to your use of h55, including registration, deposits and withdrawals in PKR, betting on Cricket and other sports, Casino and Slot Games, Bingo participation, the VIP Programme and any customer support interactions.

By using h55, you acknowledge that you have read and understood this Privacy Policy. If you have questions at any point, you can reach our support team through the live chat available on the platform around the clock.

02 What Information We Collect

h55 collects two broad categories of information: information you provide directly, and information collected automatically when you use the platform.

Information you provide directly:

• Full name, date of birth and gender during registration
• Contact details — email address and mobile number
• Residential address in Pakistan
• Identity verification documents when required (e.g. CNIC or passport copy)
• Payment information used for PKR deposits and withdrawals, including JazzCash or Easypaisa account details, bank account numbers and card details where applicable
• Communications you send to h55 support, including live chat transcripts and email content

Information collected automatically:

• Device information — type, operating system, browser and unique device identifiers
• IP address and approximate geographic location
• Session data — login times, pages visited, games played, bets placed and time spent on the platform
• Cookie and tracking data as described in our Cookies section below

03 How We Use Your Information

The information h55 collects is used for specific, legitimate purposes. We do not use your data in ways that are unrelated to providing and improving the h55 platform for Pakistan players. The main purposes are:

h55 will never use your data to make automated decisions that have a significant negative impact on you without giving you the opportunity to have that decision reviewed by our team.

04 How We Share Your Information

h55 does not sell, rent or trade your personal information. However, in order to provide you with a fully functional platform, we work with a limited number of trusted third-party service providers. These include:

• Payment processors — JazzCash, Easypaisa, Raast and bank partners need your payment details to process PKR deposits and withdrawals securely.
• Identity verification providers — used to confirm your identity when required, particularly for larger withdrawal amounts or account security checks.
• Game providers — Casino, Slot Games and Bingo content is provided by third-party game studios. These providers may receive anonymised session data related to game performance.
• Customer support platforms — our live chat infrastructure is powered by a third-party tool that processes chat communications on our behalf.
• Analytics providers — used solely to understand how players use h55 so we can improve the platform. No personally identifiable information is shared for this purpose.

All third-party providers who handle your data on behalf of h55 are required to treat that data with the same level of care and security that we apply ourselves. They are not permitted to use your data for their own purposes beyond the specific service they provide to h55.

h55 may also disclose your information where required to do so by law or in connection with fraud investigations.

05 PKR Payment Security

Handling PKR transactions safely is one of our top priorities. Whether you are depositing through JazzCash, withdrawing via Easypaisa, sending a Raast payment or using a bank transfer, h55 has built its payment infrastructure with security as the foundation.

Key measures h55 takes to protect your payment data include:

• All payment-related communications between your device and h55 are encrypted using industry-standard TLS (Transport Layer Security) protocols.
• h55 does not store full debit/credit card numbers or mobile wallet PINs on its own servers. Payment credential handling is delegated entirely to certified payment processors.
• Withdrawals are only processed to payment methods that are registered under your own name and verified against your h55 account details. No third-party withdrawals are permitted.
• Unusual payment activity — such as multiple failed deposit attempts or large withdrawal requests from a new device — triggers additional security verification steps.

If you suspect any unauthorised activity on your h55 account or believe your payment details may have been compromised, contact support through the platform live chat immediately.

06 Cookies and Tracking

h55 uses cookies — small text files stored on your device — to make the platform work properly and to improve your experience. We use the following types of cookies:

• Essential cookies — required for core platform functionality such as keeping you logged in, maintaining your session and processing transactions. These cannot be disabled without breaking the platform.
• Preference cookies — remember your settings and preferences, such as your favourite game categories or language settings.
• Performance cookies — collect anonymised data about how players use h55 (e.g. which pages load slowly, which game categories are most visited) so we can improve performance.

h55 does not use advertising or cross-site tracking cookies. We do not follow your activity on other websites or share browsing data with ad networks.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to log in or use certain platform features.

07 Data Retention

h55 keeps your personal data for as long as your account is active and for a reasonable period afterwards to handle any outstanding matters — such as withdrawal processing, dispute resolution or support queries. The general retention principles we follow are:

• Account registration data is retained for the duration of your account and for a defined period after closure.
• PKR transaction records are kept for a minimum period consistent with standard financial record-keeping practices.
• Identity verification documents are held for the period required and then securely deleted.
• Customer support communications are retained for a reasonable period to allow query follow-up and quality monitoring.

When data is no longer required and no legal obligation to retain it exists, h55 securely deletes or anonymises it so that it can no longer be linked back to you as an individual.

08 Account Security – Your Responsibilities

While h55 does everything possible to protect your data on our end, account security is a shared responsibility. Pakistan players are asked to take the following steps to keep their h55 account safe:

• Use a strong, unique password for your h55 account — do not reuse passwords from other platforms.
• Never share your login credentials, including your password or any one-time codes (OTPs), with anyone — including people claiming to be h55 staff. h55 will never ask for your password.
• Log out of your account when using a shared or public device.
• Keep the email address and mobile number linked to your h55 account up to date so that security notifications reach you.
• Report any suspicious activity on your account to h55 support immediately through the platform live chat.

09 Marketing Communications

h55 may send you updates about new promotions, Casino bonuses, PSL Cricket betting offers, Slot Games launches and other platform news. These communications will only be sent to you if you have opted in to receive them during registration or through your account settings.

You can opt out of marketing communications at any time by:

• Updating your notification preferences within your h55 account settings
• Clicking the unsubscribe link in any marketing email you receive from h55
• Contacting h55 support through live chat and requesting removal from marketing lists

Opting out of marketing communications will not affect your ability to use h55 or receive service-related messages such as transaction confirmations and security alerts, which are always sent regardless of marketing preferences.

10 Responsible Gaming and Data

h55 uses certain account data — including your deposit history, session lengths and betting patterns — to monitor for signs that a player may benefit from responsible gaming support. This is done to protect players, not to profile them commercially.

If our monitoring identifies activity that suggests a player may be struggling with their gaming habits, h55 may reach out with information about the responsible gaming tools available on the platform, such as deposit limits, session time reminders and self-exclusion options.

All responsible gaming monitoring is handled within h55 and this data is never shared externally. For more details on the tools available, visit our Responsible Gaming page. Remember — h55 is strictly for players aged 18 and above.

11 Changes to This Privacy Policy

h55 may update this Privacy Policy from time to time to reflect changes in how the platform operates, new services we introduce or updated best practices around data protection. When we make meaningful changes, we will notify registered players through the platform.

The date at the top of this page always reflects when the policy was last updated. We encourage you to review this page periodically so that you remain informed about how h55 handles your information.

Continued use of h55 after a policy update is published constitutes your acceptance of the revised Privacy Policy.

12 Contact Us About Privacy

If you have any questions, concerns or requests related to this Privacy Policy or how h55 handles your personal data, please get in touch through one of the following channels:

• Live Chat: Available 24/7 directly on the h55 platform — the fastest way to get a response.
• Email: Write to [email protected] — displayed here for reference only, not a clickable link.

Our support team is familiar with the specific context of Pakistan players and can assist with data access requests, correction requests, deletion requests or any general privacy questions you may have. We aim to respond to all privacy-related queries within a reasonable timeframe.